Shipping Times for Swimming Pools
We typically ship all swimming pool orders out in 1-3 business days. Transit time can vary depending on your location (Business days are Monday thru Friday). We only ship to the 48 Contiguous United States. We do not ship to Hawaii and Alaska.
- Northeast Region Shipments: 2-5 business days
- Southeast Region Shipments: 4-10 business days
- Midwest Region Shipments: 4-10 business days
- Southwest Region Shipments: 5-10 business days
- Rocky Mountain Region Shipments: 7-14 business days
- Pacific Region Shipments: 7-14 business days
Due to overwhelming demand, shipments to certain areas in the U.S. may experience additional delays during transit. Swimming pools are shipped with a freight carrier because they are too large to be shipped through UPS, Federal Express, or the USPS. When the shipment arrives at your local terminal, the carrier will call you to make an appointment before making the delivery to your home. Please ensure your phone number is up to date. The trucking company will not call you if your order is shipping to a commercial address (business).
Important Shipping Information
An adult must be present at the delivery location to receive and sign for all swimming pool shipments. Liftgate service is required for $59.00 at checkout. This special service is required for all freight shipments; including swimming pools, decks and heaters. This will make receiving the shipment much easier, especially if only one person is home to receive it. The delivery will come on a special truck with a hydraulic lift. The driver will use the lift to place the pallet on the ground curbside.
When you accept a freight shipment, you will receive a Delivery Receipt. This acts as a receipt. Do not sign it until you’ve looked over the shipment for any visible damage. Also check to make sure the total number of cartons on the delivery receipt match the total number of cartons you are receiving. If you see any damage, note it on the Delivery Receipt, take photos, and contact us ASAP. Do not refuse your freight order!
You may be required to meet the freight delivery driver at a designated location near your residence including but not limited to; customer’s residence is located on a dirt road, weight restrictions, or a dead-end road in which the freight driver is unable to proceed.
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.png?v=1733780262836&options=w_1200 "Above ground oval swimming pool with partial deck, surrounded by decorative rocks")
.png?v=1733780266729&options=w_1200 "Oval swimming pool with full deck, safety fence, and landscaping")
.png?v=1733780267925&options=w_1200 "Backyard with oval swimming pool, sunny day, and full deck with lounge chairs")
.png?v=1733780268903&options=w_1200 "Oval semi-inground pool with deck and decorative stone pathway")
.png?v=1733780284235&options=w_1200 "Oval semi inground pool with partial deck and stone pathway")
