World-Class
Customer Service
The Pool Factory goes beyond simply selling pools by offering world-class customer service. From selection to setup and beyond, our team is here to provide expert guidance. Accessible by phone and email, we ensure you feel supported every step of the way—creating a lasting partnership in your outdoor enjoyment journey.
The Pool Factory’s World-Class Customer Service Experience
At The Pool Factory, our dedication to customer service is unmatched. We redefine what it means to support our customers in the above ground pool industry. Every customer is unique, and our approach is tailored to meet individual needs. Our customer service team is here to offer expert guidance from the moment you browse our selection of swimming pools. We don’t just sell pools; we build relationships and help you every step of the way.
Personalized Support for Pool Accessories and More
Whether you’re selecting a pool model or customizing a pool package, our experts are ready to answer your questions. The Pool Factory’s staff is highly trained, with a deep understanding of each product. You won’t find one-size-fits-all answers here. We listen, understand your needs, and provide you with precise solutions. Every interaction is about making your experience seamless and rewarding.
Comprehensive Assistance Throughout Your Journey
Our customer service team is always available to answer all of your questions and help navigate any challenges. Need advice on pool setup, cleaning, or accessories? We have you covered. Our experts offer practical tips on swimming pool maintenance, equipment and troubleshooting to ensure your experience remains stress-free. Our mission is to make your pool journey enjoyable and efficient.
After-Sales Support for Lasting Peace of Mind
At The Pool Factory, our relationship doesn’t end with a sale. We’re here to assist with all your post-purchase needs, whether seasonal advice or selecting new pool accessories. Struggling with water chemistry? Need help understanding filtration? A quick message to our team connects you with experts who are ready to guide you. Our commitment to exceptional customer service builds a bond based on reliability and trust, and it extends well beyond the purchase.
Estarlin Z.
Verified Buyer
The best part was the customer service!
"Amazing pool. My review is to say how happy I am. We are ready for summer lol. Everything was how we expected and the best part was the customer service! I had a few things to ask and they help me right away. Thanks, I'll buy it again definitely."
A Customer-Centric Philosophy
Our goal at The Pool Factory is not just to meet your expectations, but to exceed them consistently. Our focus on customer service stems from a genuine passion for satisfying all of our customers needs. We strive to make each customer feel valued, understood, and supported at every stage. With our team by your side, you’re not just purchasing a pool; you’re gaining reliable partners in your journey to a lifetime of joy and relaxation.
Convenient Contact Options Anytime You Need Us
At The Pool Factory, we make connecting with our customer service team easy and convenient. You can reach us through multiple channels, whether you prefer a phone call or an email. Our knowledgeable team is available by phone for more detailed inquiries and to provide friendly support. For immediate answers, send us an email or use our Contact Us form, and our customer service team will respond promptly with the information you need. We’re committed to being accessible so you can rely on us for customer support.
Your Pool Adventure Starts Here
The Pool Factory is proud to offer world-class customer service that is second to none. With over 30 years of industry experience, and backed by an A+ rating from the Better Business Bureau, 4.8 Rating with Google My Business and over 90,000 verified reviews from satisfied customers, we’re here to make your pool dreams a reality. Every step of the way, from exploring options to enjoying your swimming pool, The Pool Factory delivers an exceptional customer experience with every interaction.
Above Ground Pools
Shop the best selection of Above Ground Pools in our Swimming Pools Department. Choose between round or oval shape in a variety of different sizes.
Shop Pools
